Customer Experience Solutions Senior Manager
Company: Disability Solutions
Location: Raritan
Posted on: May 3, 2024
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Job Description:
Johnson & Johnson is currently recruiting for a Customer
Experience Solutions Senior Manager , within the Deliver customer
experience development product group in the Supply Chain Technology
Service Organization. This role is located Raritan, NJ. At Johnson
& Johnson, we believe health is everything. Our strength in
healthcare innovation empowers us to build a world where complex
diseases are prevented, treated, and cured, where treatments are
smarter and less invasive, and solutions are personal. Through our
expertise in Innovative Medicine and MedTech, we are uniquely
positioned to innovate across the full spectrum of healthcare
solutions today to deliver the breakthroughs of tomorrow, and
profoundly impact health for humanity. Learn more at
https://www.jnj.com/. In order to plan and provide high-value
capabilities for the important business functions of the J&J
Supply Chain organizations, the Technology Services Senior Manager
will be in charge of a group of technical architects, developers,
and product analysts. The person will help establish effective High
Performing Product Squads, which will allow the J&J supply
chain organization to have a strong digital portfolio of scalable
analytical capabilities. Products include API implementation for S4
Hana migration, CX architecture shaping from a technological
standpoint, support for various CX services like Commerce, Contract
Manager, EDI, Analytics and data discovery solutions, and Supply
Chain API / Microservice strategies in the CX space. Our company is
looking for a creative problem solver who can work with our
business partners to achieve results that will benefit our
patients, physicians, nurses, and all other product users! This
position is perfect for you if you're motivated by new insights,
pushing the boundaries of the status quo, producing innovations,
and suggesting the best ways to leverage technology to help the
business. In order to discover information needs and produce
innovative analytics products that provide value beyond what is
currently available, you will be leading a vendor team that closely
collaborates with our business technology peers. As part of your
team's assignment, you will work with business analytics teams to
develop cutting-edge self-service analytics solutions, such as
those utilizing AI and ML, in order to provide insights that will
enhance both the supply chain's operations and the customer
experience. Major Duties & Responsibilities:
Keywords: Disability Solutions, Sayreville , Customer Experience Solutions Senior Manager, Executive , Raritan, New Jersey
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