ITSM/ITAM Data Owner- Technology Manager

Company: Disability Solutions
Location: Raritan
Posted on: May 3, 2024

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at . Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough. Johnson & Johnson Technology Services is recruiting for an ITSM/ITAM Data Owner- Global Network Services (GNS), located in Raritan, NJ, United States. Drive data-driven improvements in J&J IT Configuration Management Database (CMDB) and Hardware Asset Management (HAM) Pro on this Position. This position offers an exciting opportunity to drive efficiency, effectiveness, and improve change management for J&J's operational sources of truth - the CMDB and HAM Pro. Key Responsibilities: CMDB/HAM Product Management:

• Coordinating and following the Configuration Management and Asset Management practice and ensuring CMDB/HAM data integrity.
• Maintain the CMDB/HAM backlog for network infrastructure team ensuring it is groomed and prioritized based on value.
• Partner with Technology Product & Service Owners to deliver new or enhanced data integrations, automations, and CMDB/HAM product features to support required outcomes and drive business value.
• Main focus area will be management of Network Domain ownership within the infrastructure data class, supporting key company strategies such as increased transparency into technology lifecycle management.
• Partner with ServiceNow Product Owner and Platform team to design, develop and deliver solutions.
• Investigate and analyze incidents relating to data inaccuracy in CMDB/HAM and drive remediating actions.
• Engage and collaborate with Network users of the mentioned Products to address questions, promote awareness of features, and improve data quality.
• Serve as a Networking Services Global Change Management Owner. Data Analysis, Visualization & Automation:
  • Analyze data within CMDB/HAM to identify trends, gain insights and find opportunities to improve data quality and effectiveness of the CMDB/HAM through automations and/or other ServiceNow capabilities.
  • Create visualizations to identify insights and promote action to improve data integrity.
  • Learn, experiment, and innovate using third party vendor API to enrich existing asset and CI records.
  • Supervise data quality audits and own closure with Technology Product/Service Owners in resolving data gaps (e.g., missing and invalid records) through appropriately designed solutions.

Keywords: Disability Solutions, Sayreville , ITSM/ITAM Data Owner- Technology Manager, IT / Software / Systems , Raritan, New Jersey