Customer Service Account Representative
Company: Rocksteady Promotions, Inc.
Location: Philadelphia
Posted on: July 1, 2025
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Job Description:
The Customer Service Representative / Account Coordinator is
responsible for the accurate and professional exchange of
information on daily business activities between customers and our
clients. The Account Coordinator is a key interface with the
customer and plays a pivotal role in the success of this
relationship. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties
may be assigned: Tracks and expedites all aspects of orders for
assigned customers. Complete required reports (e.g., status
reports, forms, etc.) for the customer Control and determine
materials, time, and process of production runs based on the
Customer’s forecast. Acts as the primary liaison between the
customer and production facilities. Expedites the accurate flow of
information within production facilities. Interfaces with the
customer via the phone, email, etc., and will visit customers with
sales reps as required. Prepares internal reports as required.
Processes complaints and other documentation as required.
Responsible for coordinating daily shipments. Process invoices
daily and credit notes as required.
Keywords: Rocksteady Promotions, Inc., Sayreville , Customer Service Account Representative, Customer Service & Call Center , Philadelphia, New Jersey