Key Account Manager

Company: Onsite Personnel LLC
Location: Philadelphia
Posted on: February 18, 2026

Job Description:

Job Description Job Description Education & Experience: Key Account Manager: Bachelor’s degree Preferred but not required. Proven Account Management skills required to create, maintain and enhance customer relationships Minimum 3 years of Pharma Manufacturing: Account Management/Customer Service experience Responsibilities: Key Account Manager: Use of ERP system to perform job related functions Initiate Change Control Requests Tracking Artwork Status Packaging Record Completion Following up on e-mail and other communication promptly Responsible for customer communications Build strong relationships with customers Maintain detailed understanding of all customers’ needs to effectively investigate, track and resolve customer concerns Manage customer accounts from receipt of order through invoice process Ensure that customer issues are dealt with in an efficient manner, informing the Management Team of any problems that may arise Ensures that all processes and procedures are completed and quality standards are met. Communicates the customer's goals and represents the customer's interests to the team Provides regular communication between the customer and team, to set proper customer expectations Maintain an understanding of the company’s capabilities and services Reports directly to the V.P. of Corporate Development, providing regular input on all account activity Assists the Project Manager with New Product Development Responsible for communicating accurate order/billing status at weekly sales meetings Qualifications: Key Account Manager: Knowledge of GMP’s in a pharmaceutical (FDA regulated) industry preferred Knowledge of NDA/ANDA requirements preferred but not required. Extremely detail oriented High level of initiative and works well in a team environment Excellent written and oral communication skills Handles stressful situations and deadline pressures well Plans and carries out responsibilities with minimal direction and supervision Superior critical-thinking and problem-solving skills; ability to recognize and resolve discrepancies and issues. Computer proficiency; MS Office applications, databases and spreadsheets. Onsite Personnel is an equal opportunity employer committed to hiring a diverse workforce in an inclusive culture environment. Onsite Personnel does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws

Keywords: Onsite Personnel LLC, Sayreville , Key Account Manager, Customer Service & Call Center , Philadelphia, New Jersey