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Customer Service Manager

Company: Sabert
Location: Sayreville
Posted on: June 16, 2022

Job Description:

DescriptionBasic FunctionThe Manager of Customer Service oversees the Customer Service Department (leads and Supervisor), and the Sample Room and is accountable for overall customer satisfaction at Sabert. The manager will actively promote the company's values and mission statement: "Sabert will lead the industry in Total Customer Satisfaction." Quality, Service, Innovation, Value.Essential Duties and Responsibilities Lead and provide for the development of the customer service Supervisor and Leads, as well as general customer service staff. Coordinate effectively with Production Planning, Distribution, Traffic, and Sales to attain targeted and industry required order fill rates. Act as cross functional lead between Supply Chain / Sales and Marketing. Participate in actions required to continuously improve forecasting effectiveness. Ensure all files, documentation, and systems are managed so that customer inquiries can be answered quickly and accurately. Provide for the timely and accurate receipt, edit and entry of all customer orders. Identify, and act on, opportunities to improve service levels, order processing cycle time and total order fulfillment lead-time. Participate actively in efforts to measure market satisfaction, benchmark Sabert's performance, and identify steps to improve customer satisfaction. Monitor freight carriers to maintain highest service levels and reduce freight costs through effective carrier selection. Monitor and make recommendations on inventory issues to include excess, obsolete, slow-moving, damaged, rejected, and rework stock. Control and report on sample orders and programs. Work with the Information Technology Department to provide customers with accurate and timely information.Required Knowledge, Skills, and Abilities Effective team leadership skills. Strong interpersonal ability in a team-based environment. Good analytical and problem-solving ability. Effective verbal and written communications. Computer literate. - SAP Experience Preferred. Attentive to detail and well organized in a fast-paced, multi-priority environment. Sense of urgency and a sense of "ownership" of results. Solid knowledge and experience working closely with Distribution, Traffic and Production Planning.Qualifications Bachelors Degree -Experience- 5 to 7 years supervisory experience in Customer Service in a manufacturing or distribution environment.RequirementsPay, benefits and more.Sabert is eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.About Sabert:We are a leading global manufacturer of innovative food packaging products and solutions. Our company was founded in 1983 on a single mission: to enhance and advance the way people enjoy food. Today we design, manufacture and distribute a wide spectrum of packaging solutions for food distributors, restaurants & caterers, grocery stores, national food chains and consumer entertaining.Employee Type: Exempt FT

Keywords: Sabert, Sayreville , Customer Service Manager, Executive , Sayreville, New Jersey

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