Customer Service Representative- Edison, NJ- 21-5697

Company: Modivcare
Location: Sayreville
Posted on: May 3, 2021

Job Description:

Are
you passionate about making a difference in people's lives? Do you enjoy
working in a service-oriented industry? If so, this opportunity may be the
right fit for you! ModivCare
is looking for optimistic and outgoing individuals to join the team as Customer
Service Representatives (CSRs). In this role, you will play a key part in
making a positive impact on members' lives by acting as a first point of
contact for questions about our products and service offerings. As a CSR, you
will work diligently to resolve member concerns while ensuring requests are
processed in an accurate and timely manner. CSRs are given a structured
protocol and scripts to document conversations in order to ensure consistency
of scheduling, modifying, and canceling customer reservations. In this role,
you will have the opportunity to speak with members on a daily basis and answer
their transportation questions, all while helping support them in their journey
towards positive health outcomes. If
you are highly detail-oriented and thrive in a social atmosphere, we encourage
you to apply. Take a step towards furthering your career by joining the
ModivCare team! ESSENTIAL JOB FUNCTIONS
Receives and documents customer
concerns while ensuring all relevant information is correct
Adheres to and ensures all
company policies and procedures
Maintains an acceptable
attendance and tardiness record
Ensures accurate trip data
input
Demonstrates personal
commitment to producing high quality work
Refers unresolved customer
grievances to designated department for further investigation and
resolution
POSITION QUALIFICATIONS Education
High School Graduate or General
Education Degree (GED)
Skills & Experience
6+ months contact center
experience OR customer service experience with heavy phone volume and data
entry preferred
Ability to read, write, and
understand English fluently
Ability to accurately type
35wpm or more
Ability to answer a high volume
of calls up to 100+ calls per day
We value our team
members and realize the importance of benefits for you and your family. ModivCare offers a
comprehensive benefits package to include the following:
Medical, Dental, and Vision
insurance
Employer Paid Basic Life
Insurance and AD&D
Voluntary Life Insurance
(Employee/Spouse/Child)
Health Care and Dependent Care
Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter
and Parking Benefits
401(k) Retirement Savings Plan
with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term
Disability
Tuition Reimbursement
Employee Discounts (retail,
hotel, food, restaurants, car rental and much more!!)
ModivCare is an equal opportunity and affirmative
action employer. We strive to promote and sustain a culture of diversity, inclusion
and belonging every day. We do not discriminate in recruiting, hiring or
promotion based on race, ethnicity, sex/gender, sexual orientation, gender
identity or expression, age, disability or protected veteran status or on any
other basis or characteristic prohibited by applicable federal, state, or local
law. We proudly support and encourage people with military experience (active,
veterans, reservists and National Guard) as well as military spouses to apply
for open job opportunities. PandoLogic.Category: Customer Service, Keywords: Customer Service Representative

Keywords: Modivcare, Sayreville , Customer Service Representative- Edison, NJ- 21-5697, Hospitality & Tourism , Sayreville, New Jersey