Operations Specialist - Managed Services
Company: Kane Partners LLC
Location: Elkins Park
Posted on: June 28, 2025
|
|
|
Job Description:
Are you a high-performing operations pro with a keen eye for
detail and a love for keeping systems running like a well-oiled
machine? This role is your runway. As the Operations Specialist,
you’ll be the engine behind the scenes, driving process precision,
billing accuracy, and smooth team coordination. You’ll collaborate
directly with executive leadership to optimize day-to-day
activities and ensure the delivery of seamless, high-quality
service. With a direct reporting line to the President and
operational alignment with the VP of Technology, you’ll play a
critical role in upholding reliability, consistency, and client
satisfaction across the board. If you thrive in a fast-paced MSP
environment, have a knack for structured execution, and bring high
standards to everything you touch, this role is built for you. Core
Responsibilities Operational Execution · Handle daily workflows
including procurement, asset tracking, data integrity, and contract
lifecycle administration to keep the back office running
efficiently. · Maintain and optimize client records and service
documentation across internal platforms. Billing & Finance Support
· Take ownership of all billing functions—from complex, usage-based
recurring invoices to time-and-materials and ad hoc project
billing. · Ensure clean, timely execution using tools such as
Autotask PSA, QuickBooks Desktop, and ConnectBooster, aligning
invoicing practices with business goals. Project Coordination ·
Follow established project management protocols to help drive
deliverables across timelines and budgets. · Track task completion
and help ensure that milestones are met without a hitch. Executive
& Admin Enablement · Provide hands-on administrative support to
free up executive bandwidth, managing vendor communications,
operational logistics, and internal documentation. · Serve as a
trusted right hand to the President, enabling a focus on strategy
and growth initiatives. Technical Team Operations · Partner with
the VP of Technology to manage task execution across a technical
team of five, ensuring streamlined support and reducing internal
escalations. · Monitor operational KPIs to support proactive issue
resolution and efficient service delivery. Process Optimization &
Tool Utilization · Leverage platforms like Datto RMM and Autotask
PSA to ensure that processes are followed with precision. ·
Identify areas for operational improvement and recommend
enhancements for better efficiency and scalability. What You Bring
to the Table · Proven experience in an MSP or similar fast-moving
tech services environment · Strong organizational skills with an
affinity for structure, order, and follow-through · Proficiency
with professional services tools (Autotask PSA, QuickBooks Desktop,
ConnectBooster) · Comfortable working closely with executive
leadership and technical teams alike · A proactive, detail-driven
mindset with a passion for operational excellence · Punctual,
dependable, and grounded in accountability This is more than just a
support role—it’s an opportunity to be the operational force behind
a dynamic, client-first technology organization. If you’re ready to
streamline, systematize, and support with impact—apply now and
let’s build something exceptional.
Keywords: Kane Partners LLC, Sayreville , Operations Specialist - Managed Services, IT / Software / Systems , Elkins Park, New Jersey
