Call Center Retention Executive
Company: DISH
Location: Old Bridge
Posted on: September 30, 2024
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Job Description:
Company Summary
DISH, an EchoStar company, has been reimagining the future of
connectivity for more than 40 years. Our business reach spans
satellite television service, live-streaming and on-demand
programming, smart home installation services, mobile plans and
products and now we are building America's First Smart
Network---.Today, our brands include EchoStar, Hughes, DISH TV,
Sling TV, Boost Mobile and Gen Mobile. -
Department Summary
Our award-winning Inside Sales & Retention team successfully
influences existing and future customer decision-making by selling
the value of DISH's products and services using a consultative
approach. This is 100% inbound new and existing customers - no cold
calling!
Job Duties and Responsibilities
The Retention -Executive position provides incredible opportunities
to develop sales skills and grow a long-term career at a company
that generates over $17 billion in revenue. DISH provides the
training, development and tools to be successful.Key
ResponsibilitiesSuccessfully sell DISH and Boost products and
services to new and existing customersAssess each customer's needs
and offer the best valueDemonstrate the ability and resilience to
bounce back from challenges and maintain focus on larger
goalsEffectively manage time, open to learning new methods and
looking to advance as a sales contributorBuild and maintain
customer relationshipsDocument customer information including
demographic, billing, etc.Provide excellent customer service,
listen to the customer and ensure their satisfactionWhat's In It
for You? -Uncapped Commission and No Cold Calling, Ever. At DISH,
our Retention -Executives handle 100% inbound calls. We give you
the best tools, products and services on the market to fast-track
your career. It's all part of how DISH sets you up for
success.Compensation$20.50/hour base pay plus uncapped commission.
Target compensation is $68,000/year, with the potential to earn
significantly more based on performance. Top performers make well
over six figures annually! You'll also have the opportunity to
promote two levels within your first year with commensurate title
and hourly pay increase.You'll also receive:Paid training and
ongoing development to maximize your career potentialMedical,
dental and vision insurance benefits -Paid time off, 401(k) with
company-matched funds, employee stock purchase plan and tuition
reimbursementComplimentary DISH TV programming at your home, plus
deeply discounted Sling TV and Boost Mobile plansRewards and
Recognition program offering food days, high-value prizes,
elaborate trips and so much more
Skills, Experience and Requirements
Excellent verbal, written and interpersonal communication
skillsHigh school diploma; college graduates
preferredPre-employment screen, which may include a drug test -Must
be able to work full-time, on-site in one of our Direct Sales
facilitiesMust have open availability to work provided
schedulesHave a smartphone or other device with an active network
connectionEnvironmentOn-site locationDesk positionFull-time
schedule provided post-offer - variable hours which include
weekends and holidaysAbility to bid on available work schedules
based on performance, attendance and quality assurance
Salary Ranges
Compensation: $20.50/Hour
Benefits
We offer versatile health perks, including flexible spending
accounts, HSA, a 401(k) Plan with company match, ESPP, career
opportunities, and a flexible time away plan; all benefits can be
viewed here: . -The base pay range shown is a guideline. Individual
total compensation will vary based on factors such as
qualifications, skill level, and competencies; compensation is
based on the role's location and is subject to change based on work
location. - -Candidates need to successfully complete a
pre-employment screen, which may include a drug test and DMV check.
Our company is committed to fostering an inclusive and equitable
workplace where every individual has the opportunity to succeed. We
are dedicated to providing individuals with criminal or arrest
records a fair chance of employment in accordance with local,
state, and federal laws. -The posting will be active for a minimum
of 3 days. The active posting will continue to extend by 3 days
until the position is filled. -
Keywords: DISH, Sayreville , Call Center Retention Executive, Other , Old Bridge, New Jersey
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here to apply!
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